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Terms and conditions

Form for unilateral termination

Online Dispute Resolution

Privacy Policy and Terms of Use of Personal Data


On the terms and conditions of business apply to valid Consumer Protection Act at the time of contract signing, which at the moment is considered acceptance of the customer order by the seller.

1. Purchase and collection products
Goods can be ordered via the website Internet domain Internet Services in a predictable way and there are irrevocable of payments on current account vendor in Zagrebacka Banka IBAN HR0923600001102475824.
Seller is not in the VAT system, according to Art. 90 of the Law on VAT, and VAT is not charged. The currency is the Croatian kuna (HRK).
The goods are delivered at prices valid on the date of payment regardless of the delivery date.
If the buyer refuses to accept the correct and undamaged goods ordered, the seller is entitled to claim from the customer reimbursement of all handling charges associated with the delivery.
Buyer is responsible for the accuracy and completeness of data entered during the user registration and purchase products. E-mail that you register is the sole communication path between buyer and seller and must be accurate and in use.
Each product is shown by photos of tea. Photo is for information purposes only and does not have technical reasons, 100% for the product in kind.
For each product is given a description of the composition, origin and instructions for the preparation according to the manufacturer.
With some products it was stated that according to the manufacturer's declaration of organic farming. Procedure was carried out by an authorized certifier in the country of the manufacturer.
With each product states that it contains potential allergens.

2. Delivery
Terms and conditions of delivery
Delivery time for the Republic of Croatia is 3-5 working days, for abroad 7-10 working days, except for the goods that the buyer has specifically notified of delivery. The deadline for delivery starting from the day when Internet seller receives customer payment on their current account. Delivery of goods ordered by the Croatian Post paid by the buyer to the price list of Croatian post office, except for goods worth over 300,00 kuna when shipping cost paid by the seller.

Other terms of delivery
Goods will be packaged so that the usual manipulation of the transport can not be damaged. The buyer is obliged in retrieving the goods to check for any damage and immediately advertise the caterer who supplied goods or reject to take package that has been visible external damage. If the buyer, after the goods have been sent, the expected time does not receive the goods or notice of delivery, has a duty to notify the seller in order to undertake search of the consignment.

3. Payment
Ordered goods buyer can pay a one-time payment to the transaction account of the seller in IBAN: HR5023400091110887658,  Privredna banka Zagreb d.d. slip or internet banking.

4. Exchange of goods, complaint / return
The customer can replace the purchased goods within 14 days of receipt of the delivery address. Internet seller agrees to replace the advertised goods with the same or similar goods of the same characteristics of price and quality grade within 14 days of receipt of the request. The buyer is obliged to deliver the goods advertised in the undamaged original packaging. Goods with visible defects, the goods is used, the quantity of goods which is not identical to the amount of delivered goods, goods that the buyer has tried to remodel, goods which have been damaged due to improper storage and handling, and the goods without the original packaging can not be replaced. Seller will approve the return of goods to the buyer after reasonable complaints received exclusively in writing through a web form for complaint. In case of return of goods which are not caused failure of the seller, the buyer shall bear all handling charges incurred.

5. Cancellation of the contract
The buyer can cancel the contract without giving reasons for doing so within fourteen (14) working days. The deadline to cancel the contract shall run from the date the customer received the goods. The buyer must notify the seller of the cancellation of the contract in writing by mail to the seller This email address is being protected from spambots. You need JavaScript enabled to view it.. The contract is considered canceled when the seller receives written notice. In case of cancellation of the contract the buyer is obligated to their cost of returning the goods dealer within 7 days of cancellation of the contract. Goods returned by the customer dealer must be complete, in the original sealed packaging. At cancellation of the contract and recall is not possible cash on delivery.

6. Form for unilateral termination
Form for unilateral termination of the contract can be found here.

In addition to the rights defined by the Terms of operations , according to the rules of the EU Directive have the right to cancel and return the order within 14 days, for any reason and explanation . Get to know your rights on the following link : https : //

Buyer will be answered in a timely manner and in accordance with the rules nažećim company Adela Natural . Responsibility for material defects will be resolved in accordance with the provisions on consumer protection , the Law on Obligations and other applicable regulations. Special EU legislation of  02/15/2016 . throughout the EU disputes related to Internet purchase will be solved through the ODR platform which can be accessed here . This means that if you encounter a problem during online purchases within the EU ( a defective product , the impossibility of replacing the product , etc . ) , You can submit a complaint at the above link . Platform can be used by consumers and traders , a complaint can be filed in any of the 23 official EU languages ​​.

7. Privacy Policy and Terms of Use of Personal Data

We, Adela Natural j.d.o.o. Ivana Mažuranića 48, Vrbovec, VAT: HR63864286046, we are a company that operates in the Croatian market. In no case will we abuse your personal information. We will not disclose your contact information or personal information to any third party unless otherwise provided by law.

Privacy Policy is our priority, please read this information carefully!

Statement Adele Natural j.d.o.o. on the protection of personal data

The protection of personal information of our users is of particular interest to our company. All activities of Adele Natural j.d.o.o. on the Internet comply with European regulations (EU Directive 95/46 / EC, 2002.58 / EC and ETS 108, ETS 181, ETS 185, ETS 189) and state laws in force in Central and Eastern Europe. In the Republic of Croatia we also comply with the Personal Data Protection Act (N.N.103 / 03). Adela Natural j. Ltd. it adheres to the privacy protection of data. This Privacy Policy refers to the confidentiality of personal information collected through the customer registration process at or in the process of registration of the Beneficiary's product information notice and the web site This Privacy Policy forms an integral part of the Terms of Purchase (Pre-Order Notices) at Adela Natural j.d.o.o. as a web site provider, complies with the applicable regulations with a view to protecting the privacy of its Customers and Users, and in particular the EU Universal Data Protection Ordinance. This document describes how management of Adela Natural j.d.o.o., Ivan Mažuranić 48, Vrbovec handles personal data. The Customers of Product Information at Adel Natural j.d.o.o. (hereinafter referred to as Users) are referred to the Customer's Website at (hereinafter referred to as "Customers") to read all the information on this page to help you understand what Adela Natural j.d.o.o collects and processes, for what purpose, based on which legal basis, with whom and why it shares, which protection measures, and what are your rights related to access to personal data, correction, deletion and your right to complain. Any Buyer or User who has any questions about personal information may send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.. By accepting this Privacy Policy by clicking, when registering the Buyer or by signing up at the website by the recipient of the product notification notice and the Adela Natural merchandise and web site adverts, the Buyer or User acknowledges that it has read, understood and that agrees with the processing of personal information as set out in this Statement.

What kind of personal information is collected and processed by Adela Natural j.d.o.o. at www.adela-natural-tea-com.?

Personal information is information that identifies your identity, such as your name, family name, e-mail address or address. Adela Natural j.d.o.o. does not collect and process your personal information except when you are given the privilege of ordering products or participating in our prize games and prize draws. When registering a person for the customer's website Adela Natural j.d.o.o. will ask the future buyer to provide certain information about themselves (personal information) such as name and surname, address (including zip code), e-mail address, telephone number, birth date (optional), username and password. Once the person registers for the Buyer, he has the ability to access the profile. Buyer confirms that you agree to processing your personal information by clicking the sign-in button. When registering a person for the recipient of the product information notice and the website Adela Natural j.d.o.o will ask the future User to provide information about themselves (personal information) and the name (optional) and email address. Giving personal data is a decision of the Buyer or the Customer. If the Customer or the Customer does not provide the required mandatory information for a particular activity that requires them, he / she will not be allowed to engage in such activity because without such data the activity will not be technically feasible.

Adela Natural j.d.o.o. advises Buyers to take care of their user account password at When choosing a combination of password characters, we recommend that you combine the capital letters and numbers, and be sure to use a password of at least six characters. We recommend periodically changing the password (at least once per year).

For what purpose Adela Natural j.d.o.o. collects and processes personal information?

Adela Natural collects and processes personal information of Buyer's Internet site solely for the purpose of performing a secure authentication of Buyers who access the website, realization of a purchase or service contract, delivery goods to the Buyer, communication with Buyer, possible legal proceedings related to the realization of the contract Minors Adela Natural j.d.o.o. advises all parents and guardians to teach their children how to safely and responsibly use their personal information on the Internet.


Juveniles should not leave any personal information on the Internet Adela Natural j.d.o.o. without the permission of a parent or guardian. Adela Natural j.d.o.o. it will never intentionally collect information from a minor and exploit them in any way or disclose them to a third party without permission unless otherwise provided by law. Adela Natural j.d.o.o. requires that minors do not buy or participate in other legal affairs in relation to our products and services without the consent of parents or legal guardians and do not want to receive personal information directly from the juvenile but may sometimes not determine the age of persons participating in such affairs or providing personal data . If a minor (under the laws of positive law) still submits personal information without the consent of the parent or legal guardian, please parents or guardians to inform us about this to remove this information. Adela Natural j.d.o.o does not collect information about children. If we believe that such information has been transferred to us without the consent of parents or guardians of children under the age of 16, we will remove them without delay. Juveniles under 16 years of age may not use the website No part of the web site is designed to attract anyone under the age of 16.

What is the legal basis for processing personal data?

By entering your personal data and by confirming (clicking) the Acceptance of the General Conditions of Business and this Privacy Policy and the Terms of Use of Your Personal Data, you shall enter into a contractual relationship that is the basis for purchasing products and services of your choice on the website , which is contained in the Terms of Purchase (pre-contract notice), and therefore the processing of these personal data is lawful as actions are undertaken at the Customer's request for the purpose of realizing the purchase of products and services on Customer's order. Privilege The user may withdraw at any time by notifying the personal data protection officer's email address This email address is being protected from spambots. You need JavaScript enabled to view it..

With which recipients Adela Natural j.d.o.o. share personal information?

Adela Natural j.d.o.o. will not share personal information of Buyer or Customer with other parties except in the cases specified in the next item and in the situation when the positive regulations require. Adela Natural j.d.o.o. shall, when this requires the execution of a purchase agreement for a product or a customer's order, to divide the Buyer's personal information with:

1. Providers of a distribution service of goods with a permanent contract and for this purpose to fulfill orders, deliver package, send e-mail. The Distribution Service Provider may ask the Buyer to inspect his ID at the moment of delivery of the parcel when the goods are picked up for the purpose of delivering the package and records of who took over the package. If the Buyer refuses to provide this information, the package will not be delivered to him.

2. Award Sponsors in the award process award winner, when Adela Natural j.d.o.o. who is the organizer of the prize competition in the rules of the prize competition, indicates that the delivery of the award to the winner will be organized by the sponsor. The period in which the personal data will be stored Adela Natural j.d.o.o. stores the Personal Data of Registered Buyers of the Website at for the period until the purpose of the processing is achieved, namely the period until the moment of active registration and six months after the end of the Customer's registration, in which period any possible claims from previous period. Adela Natural j.d.o.o. stores the personal information of the Registered Users of the Product Notification Receiver and the opportunities for the period until the purpose of the processing is achieved, ie from the period up to the time of active registration. Security measures for the protection of personal data Adela Natural j.d.o.o. takes great personal data security measures. Your data is protected against loss, destruction, alteration / forgery, manipulation and unauthorized access, as well as from unauthorized disclosure. Access and correction of personal data Buyer and User can at any time have access to their personal information by registering on the site and access to a "profile" where the Buyer can revise his personal information shared on Buyer and User may request and receive from Adela Natural j.d.o. complete information on personal data stored and correction by email to the mail address of the Personal Data Protection Officer: This email address is being protected from spambots. You need JavaScript enabled to view it.. Deleting Personal Data (Right to Forget)

Customer and the User have the right at any time to request the deletion of personal data (right to forget). The buyer can do this by requesting the email address of the Personal Data Protection Officer This email address is being protected from spambots. You need JavaScript enabled to view it. and the data will be deleted within thirty days. Purchase data via web site remains stored in the account for the respective purchase in accordance with other Legal Obligations. The user has the option of submitting an application for deletion in any notification received from Adele Natural j.d.o.o via mail, or may send an e-mail to the mail address of the Personal Data Protection Officer, This email address is being protected from spambots. You need JavaScript enabled to view it., stating that his or her personal data is deleted. Adela Natural j.d.o.o. in accordance with the relevant regulations, appointed the Personal Data Protection Officer who you can contact regarding any issues related to the processing of your personal data or the exercise of your rights to the protection of personal data. Contact This email address is being protected from spambots. You need JavaScript enabled to view it., phone 099/8563343.

Right to Objection If, despite all the measures taken to protect your personal data, you feel that you have the grounds for complaint, contact the mail address of the Personal Data Protection Officer, This email address is being protected from spambots. You need JavaScript enabled to view it.. Of course you have the right to report to the supervisory body of the Personal Data Protection Agency.

Links to other Internet sites

This Privacy Statement applies to all web pages and their subdomains Adela Natural j.d.o.o. ( The website on this homepage may contain links to other vendors inside or outside Adela Natural j.d.o.o. to which this privacy statement does not apply. When you leave one of the Adela Natural j.d.o.o. web site, please read the privacy statements on each web site that collects your personal information. Right to information If you have questions about our privacy policy or how your personal information is processed, please feel free to contact our privacy representative via email at This email address is being protected from spambots. You need JavaScript enabled to view it.. At your request you will quickly receive information - in writing and in accordance with the law - about what your personal information is, if any, collected during your visit to the Adela Natural j.d.o.o.

Automatically Recorded Data (Not Personal)

When you reach Adela Natural j.d.o.o. the general non-personal data (used by the Internet Explorer, the number of visits, the average time spent on our site, the pages you watched) are automatically recorded (not as part of the application). We use this information to evaluate the availability of our web sites and improve their content and functionality. Your data is not used for other purposes, nor is it given to a third party unless the law requires otherwise.

Changing Privacy Policy

This Privacy Policy and Terms of Use of Personal Data Adela Natural j.d.o.o may be changed at any time by publishing the revised Privacy Policy at That's why Adela Natural j.d.o.o. Buyers and Users are invited to periodically review this Privacy Policy. If Customer or Customer fails to comply with this Privacy Policy, we urge Buyer and User to leave and you do not access or use the Website Changing the Privacy Policy and Terms of Use of Personal Data comes into effect immediately after being published on the Internet at The continued use of the Website by by the Buyer and the Customer after the change in effect implies that the Buyer and User acknowledge and accept the amended Privacy Policy and Terms of Use of Personal Data.

Rules on handling "cookies"

What is a cookie?

The cookie information is saved to the computer by the web site you visit. It is usual to save your settings and settings for a web page, such as a preferred language or address. Later, when you open the same web page again, the web browser sends back the cookies that belong to that page. This allows the page to display personalized information. Cookies can store a wide range of information, including personal information (such as your personal name or email address). However, this information can only be saved if this is explicitly permitted because the web pages can not access the information you have not provided and can not access other files on your computer. Default activity for saving and sending cookies is not visible to users. However, you can change Internet browser settings by automatically choosing whether or not to approve or reject cookie requests, and then delete them automatically when you close your web browser's saved cookies and other settings.

How do I set cookie settings?

By editing cookie settings, you decide whether to allow them to be stored on your computer. Managing and adjusting cookie settings, as mentioned above, can be done on the web browser. For information about cookie settings, click the name of the Internet browser you are using. Some settings may also depend on the device that accesses the Internet (desktop, tablet, or mobile) and is not available in the Croatian language.

Google Chrome

Mozilla Firefox

Samsung Internet (English)

Microsoft Internet

Explorer Microsoft

Edge Opera Safari - iOS / Mac

If you disable cookies, you will not be able to use some functionality on the web site

What are Temporary Cookies?

Temporary cookies or cookies are removed from your computer by closing your web browser. With them, websites store temporary information, such as items in a shopping cart. What are permanent cookies? Permanent or saved cookies remain on your computer after you close your Internet browser. By means of these, websites store information such as login and password username, so you do not have to sign in for each visit to a specific location. Permanent cookies will remain on your computer for days, months, and even years.

What are cookies from the first page?

The first page cookies come from the sites you're viewing and can be temporary or permanent. With them, sites can store the data they will use again when they visit the site.

What are third-party cookies?

Third-party cookies come from content from other websites, such as advertisements, that are on the site you are currently viewing. With these cookies, websites can track the use of the internet for marketing purposes.

Do you use cookies?

The intranet site uses cookies, with the primary purpose of providing our web site with a better user experience.

What kind of cookies do you use and why?

Temporary cookies (temporary cookies) - these are temporary cookies that point out (and are automatically deleted) when you close the Internet browser. We use them to allow access to content and provide you with the things you can do when you sign up with your data at Persistent cookies usually have an expiration date in the future and will remain in your browser until it expires, or until you manually delete it. uses durable cookies for functionalities such as "remembering" that a user is reported on the site, making it easier for you as a registered user to use We also use durable cookies to better understand user habits and improve the page accordingly to the user's way of using it. This information is anonymous - we do not see individual user information.

Does use a third-party cookie?

We use a few external services that save cookies to a user. These cookies are set for normal functioning of certain features that make it easier for users to access content and share them with other online services.

Social networks

Users can sign up and sign up through their own social network accounts Facebook and Youtube. Also, sharing ads on these social networks sets cookies

Adela Natural j.d.o.o.Ivana Mažuranića 48, 10340 Vrbovec,CROATIA
Store/Warehouse: Maksimirska 115, 10000 Zagreb, CROATIA
Email:This email address is being protected from spambots. You need JavaScript enabled to view it.
INFO PHONE: 00385 (0) 99 / 8563343
VAT: HR63864286046
MB: 4370996, COMMERCIAL BANK: Zagrebačka Banka dd., IBAN HR0923600001102475824

Registered at the Commercial Court in Zagreb, under number 080964359Share capital 10,00 kn paid in full.IBAN: HR0923600001102475824, opened in Zagrebacka banka dd


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